Main question:Who should lead customer support for our homeware brand?
Description:Choose a Customer Support Lead for a homeware brand. Compare four fictional finalists and their first-month plans for a five-person team facing a backlog and delivery complaints, within the existing budget. Use private notes and temporary ratings, then rank all four candidates, favourite first. Public demo: votes have equal weight; ballots and voting history are public. Notes and temporary ratings do not affect the result. Portraits are AI-generated.
Rules:
Anyone with this link can vote.
Voter identity is not confirmed through email or social sign-in.
Results are public.
Vote updates are allowed by poll settings.
Vote history is visible to participants.
Partial ballots are not allowed: you must rank every option before submitting your ballot.
Main algorithm is Schulze (margins), tie-break cascade: Borda (avg for unranked) -> Copeland -> Sum of margins -> Option ID, option display mode is random. Duration mode: Living with recalculation period 1 days. Reminders disabled.
This poll requires a complete ballot: you must move every option to My ranking before submitting.
Options
Candidate A
Experience: Two years leading a five-person support team.
Interview: Clearly explained how to prioritise urgent enquiries and coordinate escalations with warehouse staff.
Assignment: Proposed named queue owners, daily backlog checks and an escalation guide within the existing budget.
Trade-off: The plan gives less detail on coaching staff and improving difficult customer conversations.
Candidate B
Experience: Three years supervising and coaching support agents.
Interview: Used a difficult complaint to explain how to support both the customer and the agent.
Assignment: Proposed regular coaching, reviewed replies and clearer handovers within the existing budget.
Trade-off: Queue prioritisation relies on manual checks, with less detail on handling a sudden rise in enquiries.
Candidate D
Experience: Built and led a three-person support function at a growing retailer.
Interview: Explained how to establish routines quickly and adapt them when demand changes.
Assignment: Proposed a phased first-month plan, cross-training and reusable replies within the existing budget.
Trade-off: Less experience maintaining service quality at the higher enquiry volumes this brand expects.
Candidate C
Experience: Led support-quality projects and mentored agents, with limited direct line-management experience.
Interview: Explained how to distinguish one-off complaints from recurring service problems.
Assignment: Grouped delivery complaints by cause and proposed shared fixes with operations within the existing budget.
Trade-off: The plan gives less detail on daily staffing and individual performance conversations.
All options must be ranked. No options should remain in this column.
My ranking
(0/1)
Most preferred option at the top
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